Privacy Policy

Last Updated: June 2026

Mindstar Enterprises Pty Ltd (ABN 86 600 325 139) and its related entities (“Mindstar”, “we”, “our”, or “us”) are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

By accessing our website, engaging with our services, attending our programs, or otherwise providing personal information to us, you acknowledge and accept the practices described in this Privacy Policy.

What is Personal Information?

Personal information is information or an opinion that identifies, or could reasonably identify, an individual.

Examples include your name, contact details, employment information, payment information, and other information that may identify you.

What Personal Information Do We Collect?

Depending on your interaction with Mindstar, we may collect:

• Name
• Email address
• Phone number
• Postal or residential address
• Date of birth or age
• Gender
• Occupation, profession, employer, or business information
• Payment and billing information
• Information relating to products or services you have purchased or enquired about
• Information submitted through forms, registrations, bookings, applications, assessments, surveys, or onboarding processes
• Coaching goals, objectives, and service preferences
• Emergency contact information where relevant
• Session notes, coaching records, and service delivery records
• Wellbeing-related information voluntarily provided by you
• Information provided through workshops, training programs, events, consultations, coaching sessions, or other interactions with our team
• Website usage and analytics information
• Any other information reasonably necessary to provide our services

We may also collect anonymous, aggregated, or de-identified information that does not identify you personally.

Sensitive Information

Some of our services involve discussions relating to wellbeing, leadership, workplace challenges, performance, personal circumstances, or other sensitive topics.

Where you voluntarily provide sensitive information, you consent to Mindstar collecting, storing, using, and disclosing that information where reasonably necessary to:

• Deliver requested services
• Support your coaching or wellbeing engagement
• Meet legal obligations
• Protect the safety and wellbeing of individuals
• Operate our business in accordance with applicable laws

We will only collect sensitive information where permitted by law and where reasonably necessary for the delivery of our services.

How We Collect Personal Information

We collect personal information directly from you whenever reasonably practicable.

Information may be collected through:

• Our website
• Contact forms
• Connection calls
• Coaching engagements
• Wellbeing services
• Leadership development programs
• Workshops and training programs
• Registrations and bookings
• Customer enquiries
• Surveys and assessments
• Email, phone, SMS, video conferencing, and other communications
• Interactions with our team

We may also collect information from third parties where authorised by you, reasonably necessary to provide services, or otherwise permitted by law, including:

• Your employer or sponsoring organisation
• Referral partners
• Professional advisers acting on your behalf
• Other parties where you have provided consent

Cookies and Website Analytics

Our website may use cookies, analytics tools, and similar technologies to improve user experience and understand how visitors interact with our website.

These technologies may collect information such as:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on our website
• Website interactions

You can adjust your browser settings to refuse cookies; however, some website functionality may be affected.

Why We Collect Personal Information

We collect, hold, use, and disclose personal information to:

• Provide coaching, leadership development, wellbeing, training, consulting, advisory, and related services
• Manage client and customer relationships
• Deliver programs, workshops, events, and services
• Schedule appointments and manage bookings
• Process payments and administer accounts
• Communicate with clients, customers, and stakeholders
• Respond to enquiries and support requests
• Improve our services, systems, and customer experience
• Conduct research, quality assurance, and service development activities
• Comply with legal, regulatory, and contractual obligations
• Protect the safety and wellbeing of individuals
• Operate and improve our business

We do not sell or rent personal information to third parties.

Coaching Confidentiality

Confidentiality is central to the services provided by Mindstar.

Information shared during coaching engagements, leadership development programs, wellbeing services, workshops, and related services is treated confidentially.

We will not disclose information shared during coaching engagements to employers, sponsors, family members, colleagues, or other third parties except:

• Where required by law
• Where there is a serious and immediate risk of harm to an individual
• Where disclosure is otherwise authorised or permitted by law
• Where you have provided informed consent

While confidentiality is maintained wherever possible, it should not be interpreted as legal privilege.

Employer Funded and Organisation Sponsored Services

Where services are funded or sponsored by an employer, organisation, or third party, Mindstar remains committed to protecting the confidentiality of individual participants.

Coaching discussions, personal reflections, and confidential conversations will not be shared with sponsoring organisations unless otherwise agreed by the participant.

Administrative information such as attendance, scheduling, invoicing, and agreed reporting may be shared where appropriate and with consent.

Disclosure of Personal Information

We may disclose personal information to:

• Employees and authorised contractors
• Professional advisers, including accountants, auditors, and lawyers
• Technology and software providers
• Payment processors
• Website hosting providers
• Scheduling and booking providers
• Customer relationship management systems
• Communication and collaboration platforms
• Government agencies, regulators, courts, or law enforcement bodies where required by law
• Other parties where you have provided consent

We only disclose information where reasonably necessary for the operation of our business or delivery of our services.

Overseas Disclosure

Some of our service providers may store or process information outside Australia.

These providers may include:

• Cloud hosting providers
• Customer relationship management systems
• Scheduling and booking platforms
• Payment processors
• Video conferencing providers
• Communication and collaboration platforms
• Information technology service providers

As a result, personal information may be stored or processed in countries including the United States of America.

Where information is disclosed overseas, we take reasonable steps to ensure recipients handle personal information in a manner consistent with Australian privacy obligations.

Direct Marketing

From time to time, we may send information about our services, programs, events, resources, or updates that may be relevant to you.

You may opt out of receiving marketing communications at any time by:

• Clicking the unsubscribe link in our emails; or
• Contacting us directly.

We do not provide personal information to third parties for their own direct marketing purposes.

Retention of Information

We retain personal information only for as long as reasonably necessary to:

• Deliver services
• Maintain business records
• Comply with legal obligations
• Resolve disputes
• Protect legitimate business interests

Coaching records, client records, and service delivery information may be retained for a reasonable period following completion of services before being securely destroyed, archived, or de-identified.

Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

Our security measures may include:

• Multi-factor authentication (MFA)
• Encryption in transit and at rest
• Role-based access controls
• Endpoint protection
• Security monitoring and vulnerability management
• Staff cyber-security awareness training
• Secure cloud-based technology environments

While we take reasonable precautions, no method of electronic transmission or storage can be guaranteed as completely secure.

Access and Correction

You may request access to personal information we hold about you and request corrections if you believe information is inaccurate, incomplete, or out of date.

Requests should be directed to our Privacy Officer using the contact details below.

We will respond within a reasonable period and in accordance with applicable privacy laws.

Privacy Complaints

If you believe we have breached your privacy obligations or mishandled your personal information, please contact our Privacy Officer.

We will investigate complaints fairly and promptly and provide a response within a reasonable timeframe.

If you are not satisfied with our response, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact:

Privacy Officer
Mindstar
PO Box 1074
Noosaville BC QLD 4566

Phone: 1300 907 098
Email: [email protected]

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or business practices.

The most current version will always be published on our website.

By continuing to use our website or services, you acknowledge and accept any updates to this Privacy Policy.